Privacy Policy & Terms of Use
Last Updated: 8th Dec 2025
Welcome to the Cleavap Terminal App, designed to provide seamless and secure employee attendance marking using facial recognition technology. This document is formatted for Google Play Store listing and your website, ensuring clarity, compliance, and transparency for all users.
Privacy Policy
1. Overview
Cleavap Terminal uses facial recognition to authenticate employees for attendance. We are fully committed to protecting user privacy and ensuring that biometric data is handled responsibly, securely, and only for its intended purpose.
2. Information We Collect
2.1 Facial Recognition Data
- Facial templates generated during employee registration.
- Securely stored biometric data used only for attendance verification.
- All biometric data is encrypted end-to-end.
2.2 Device & Technical Information
- Device identifiers, OS details, app version.
- Diagnostic logs to improve performance and security.
2.3 Employee Profile Information
- Employee ID, name, or other identifiers required for attendance mapping.
3. How We Use Collected Data
We use data strictly for operational needs such as:
- Employee identity verification.
- Attendance logging and syncing with employer dashboard.
- Enhancing system performance and troubleshooting.
4. Data Storage & Security
4.1 Secure Cloud Storage
- All biometric data is stored on secured cloud servers.
- No raw face images or biometric data is stored on the device.
4.2 End-to-End Encryption
- Facial data is encrypted during capture, transmission, and storage.
- Biometric information cannot be accessed or interpreted by unauthorized entities.
4.3 Restricted Access
- Only authorized Cleavap systems process biometric data.
5. Data Deletion Policy
- Employees or employers may request data deletion anytime through the app.
- Once deleted, biometric data is permanently erased from our servers.
- Deleted data is not recoverable
6. Data Sharing
We do not sell, trade, or share biometric data with third parties.
We may share limited, non-biometric information only when:
- Required by law or government authorities.
- Necessary for technical service providers assisting in operating the platform.
7. User Responsibilities
For Employers:
- Ensure legal compliance regarding employee biometric usage.
- Obtain consent from employees where required.
For Employees:
- Provide accurate biometric data during registration.
- Request deletion if you no longer wish to use facial attendance.
8. Your Rights
Depending on applicable laws, you may:
- Request access to your biometric or personal data.
- Request data deletion.
- Withdraw consent where applicable.
9. Children’s Privacy
The app is not intended for users under 18. We do not collect biometric data from minors knowingly.
10. Changes to this Policy.
We may update this Privacy Policy to reflect improvements or legal requirements. Major updates will be communicated where necessary
Terms of Use - Cleavap Terminal App
1. Acceptance of Terms
By downloading or using the Cleavap Terminal App, you agree to these Terms of Use. If you do not agree, please do not install or use the application.
2. App Purpose
The Cleavap Terminal App is solely intended to record employee attendance using facial recognition. Any other use is strictly prohibited.
3. User Accounts & Access
- Employers manage employee access and registration.
- Employees must provide accurate information.
- Misuse of the app may result in access termination.
4. Biometric Consent
By registering your face for attendance, you consent to the collection and processing of your biometric data solely for verification. Employees may withdraw this consent anytime by requesting data deletion.
5. Prohibited Activities
Users must not:
- Attempt to reverse-engineer, modify, or tamper with the app.
- Use the facial recognition feature for impersonation or fraudulent attendance.
- Interfere with app functionality or security features.
6. App Updates & Availability
- We may release updates from time to time
- Service availability may be affected by maintenance or technical issues.
- We are not liable for downtime or disruptions.
7. Limitation of Liability
Cleavap is not responsible for:
- Incorrect attendance due to improper use.
- Device hardware issues affecting facial recognition.
- Employer misuse of attendance reports
We ensure best-effort accuracy but do not guarantee uninterrupted operation.
8. Termination
We may suspend or terminate services if:
- App misuse is detected.
- Fraudulent activity is identified.
- Terms are violated.
9. Governing Law
These Terms are governed by the applicable laws of your region. Any disputes arising from or related to the use of this application shall fall under the legal jurisdiction of Vadodara, Gujarat.
Cleavap Software Agreement
1. Definition
- “Software” means the HRMS platform branded as CLEVAP provided by the Provider under SaaS model.
- “Services” means access to and usage rights of the Software including updates, modules, dashboards, and related support services.
- “Subscription” means the paid plan subscribed by the Buyer for access to the Software.
- “Subscription Term” means the period during which the Buyer is granted access to the Software and Services by the Provider, as specified in the applicable order, invoice, or subscription plan.
- “User Data” means all information uploaded, entered, or stored by Buyer or its employees in the Software.
2. Scope of services
- Provider grants Buyer a limited, non-exclusive, non-transferable, revocable license to access and use the Software during the subscription period.
- Buyer shall use the Software solely for its internal business operations and not for resale, redistribution, or sublicensing.
- Provider may update, modify, or enhance features without prior notice to improve functionality and performance.
3. Subscription & Payment terms
- Access to the Software is subject to payment of fees as mentioned in the Proforma Invoice issued by Provider.
- GST and any other applicable taxes shall be charged in addition and are not included in the quoted prices. All prices mentioned on the website are gross amounts before any discounts and before taxes.
- Access can be revoked if the Proforma Invoice is not paid within the due date.
- Subscription fees once paid are non-refundable unless otherwise agreed in writing.
- Provider reserves the right to change pricing upon renewal with prior notice.
- Buyer agrees to make payment for all Services used. As CLEVAP is billed on a postusage basis, Buyer remains liable to clear all outstanding dues for Services utilized, even if Buyer discontinues usage or terminates access to the Software.
- If at any time the unbilled usage amount exceeds a predefined threshold or permissible credit limit set by Provider, Buyer may be required to make an interim payment toward outstanding usage charges. Provider reserves the right to suspend or restrict Services until such interim payment is received.
- The Buyer shall make all payments only to the official bank account of Provider as mentioned in the proforma invoice or communicated through official written communication. Any payment made to any third party, individual, or unauthorized account shall be solely at the Buyer’s risk, and Provider shall not be liable to provide any services, refunds, or support against such payments.
4. Data Storage & Responsibilities
- Buyer acknowledges that it is solely responsible for accuracy, legality, and ownership of all User Data uploaded.
- Buyer must obtain consent, declaration, or disclaimer from its employees permitting storage of their personal data in the Software. Provider shall not be responsible for any breach of personal data privacy arising from Buyer’s failure to obtain such consent.
- Provider shall implement reasonable security practices but does not guarantee absolute protection against cyber threats, hacking, or unauthorized access.
- Due to security concerns, the Provider shall not provide or export the raw database or complete stored data of CLEAVAP in any direct format to Buyer. However, Buyer may download available reports, including Excel or other export formats provided within the Software, to create copies or backups of its data.
5. Payment Default & Data Deletion
- If Buyer fails to make payment within due date, Provider may suspend access without liability.
- If Buyer defaults in making timely payment of due amount, complete data may be permanently deleted without further notice.
- Provider shall not be liable for any loss arising from such deletion.
6. User Access & Security
- Buyer is responsible for maintaining confidentiality of login credentials.
- Provider shall not be responsible for misuse of account due to negligence or credential sharing by Buyer’s users.
7. Intellectual Property Rights
- All rights, title, and interest in the Software including code, structure, design, and trademarks remain exclusively with Provider.
- This Agreement does not transfer ownership of the Software to Buyer.
8. Confidentiality
- Both Parties agree to maintain confidentiality of proprietary information and shall not disclose such information to third parties without prior written consent.
9. Limitation of Liability
- Provider shall not be liable for indirect, incidental, or consequential damages including loss of profits, data, or business interruption.
- Maximum liability of Provider shall not exceed the subscription fees paid by Buyer for the preceding three months.
10. Service Availability & SLA Disclaimer
- Provider shall use commercially reasonable efforts to ensure that the Software remains available and operational. However, Buyer acknowledges that uninterrupted or error-free service is not guaranteed.
- Service availability may be affected by scheduled maintenance, emergency updates, system upgrades, internet outages, force majeure events, or factors beyond Provider’s reasonable control.
- Unless expressly stated in a separate written Service Level Agreement (SLA), the Software is provided on an “as-is” and “as-available” basis, and Provider disclaims any warranties related to uptime, performance, or availability.
- Provider shall respond to support requests within a maximum of forty-eight (48) business hours. Such response time applies only to acknowledgment or initial review of the issue and does not constitute or guarantee resolution of the reported error or problem within that timeframe.
11. Support Scope & Response Time
- Provider shall offer standard technical support for issues directly related to the functioning of the Software.
- Support does not include troubleshooting third-party systems, Buyer’s internal infrastructure, hardware devices, network issues, or user-side configuration errors.
- Support requests must be submitted through Provider’s designated support channels.
- Response times are indicative and not guaranteed unless covered under a separate paid support plan or written SLA.
- Provider reserves the right to classify issues based on severity and prioritize responses accordingly.
12. Customization & Third Party Integration Disclaimer
- Any customization, modification, or feature development requested by Buyer shall be subject to separate evaluation, timelines, and additional charges unless expressly included in the Agreement.
- Integration with third-party services or tools (including but not limited to biometric devices, payroll APIs, messaging platforms, or external software) is provided for convenience only.
- Provider shall not be responsible for failures, errors, downtime, data loss, or security issues caused by third-party systems, vendors, APIs, hardware, or services.
- Buyer acknowledges that continued functionality of integrations depends on the third-party provider’s availability, policies, and technical compatibility, which are outside Provider’s control.
13. Incorrect / Misleading Information
- Buyer must ensure that the information/ documents provided by them on registration is correct, complete and not misleading. In case of any change in the information provided by Buyer, they must promptly inform Provider of such changes.
14. Compliance With Laws
- Buyer shall be solely responsible for ensuring that its use of the Software complies with all applicable labour, employment, taxation, data protection, and other statutory laws and regulations. Provider is only providing software tools and services and shall not be responsible or liable for Buyer’s compliance obligations, legal filings, statutory calculations, or any consequences arising from non-compliance with applicable laws.
15. Refund Of Subscription Fee
- The subscription fees paid are non refundable irrespective of whether the Services have been availed/ and or consumed. Buyer subscription plan will continue to remain active till the end of the subscription term and cancellation of subscription will not be allowed during the subscription term. Only in cases of any fraudulent transactions and/or error in transaction such as duplicity in payment and/or incorrect amount charged, provider may refund the subscription fee at our sole discretion post successful verification. The refund amount will be credited to the buyers’ original source of payment in 7-10 working days.
16. Termination
- Provider may terminate access immediately if Buyer violates terms of this Agreement.
- Buyer may terminate by giving written notice; however, no refund shall be issued for unused period.
17. Force Majeure
- Neither Party shall be liable for failure to perform obligations due to events beyond reasonable control including natural disasters, government actions, cyberattacks, or infrastructure failure.
18. Governing Law & Jurisdiction
- This Agreement shall be governed by laws of India.
- All disputes shall be subject to Vadodara jurisdiction only.
- Any notice or dispute communication must be sent to:
Address: No 45, 4th Floor, Earth EON, Sama Savli Main Road, Opp. Urmi School, Vadodara – 390024, Gujarat, India
Email: info@cleavap.com
19. Indemnification
- Buyer agrees to indemnify and hold harmless Provider against any claims, losses, or liabilities arising from:
– misuse of Software
– violation of laws
– employee data disputes
– breach of this Agreement
20. Entire Agreement
- This Agreement constitutes the entire understanding between Parties and supersedes all prior discussions or representations.
21. Amendments
- Provider may update this Agreement from time to time. Continued use of Software constitutes acceptance of revised terms.
- Provider reserve the right to change these Terms of Use at any time. Buyer is expected to check and get acquainted with these Terms of Use from time to time.
22. Related Terms Acceptance
- By accepting this Agreement or using CLEVAP, Buyer also agrees to be bound by the Terms of Use, policies, and conditions applicable to the CLEVAP Terminal App, CLEVAP Website, and any other related or dependent software, modules, integrations, or services provided by Provider.
- Such related terms shall be considered an integral part of this Agreement and shall have binding effect as if fully stated herein.
23. Waiver
- No delay in enforcing any provision of the Terms of Use will be construed to be a waiver of any rights under that provision by Provider..
24. Assignment
- Buyer shall not assign any of their rights or obligations under these Terms of Use without Our prior written consent.
25. Severability
- If any provision of these Terms of Use is held by a court of competent jurisdiction to be void, invalid, unenforceable or illegal, the remaining provisions shall remain in full force and effect.
26. Privacy
- Provider Privacy Policy explains how We collect, process, use and disclose information and other Personal Information about Buyer. For the definition of Personal Information and full details, please see our Privacy Policy at https://cleavap.com/privacy-policy/
27. Impersonation & Unauthorised Dealings Prohibited
- Provider does not tolerate any illegal and unauthorized activities on or against the software or service by either buyer or any unrelated third parties. The Buyer is absolutely prohibited from impersonating another person/User or deal in any other manner that is prohibited by the Laws of India and other Jurisdictions. If provider have reasonable grounds to believe that a buyer has indulged in any prohibited activities or has committed any Crime or Cyber Crime, provider may in its sole discretion, but without any legal obligation to do so, initiate appropriate legal proceedings against the offender as well as notify the same to any regulatory or law enforcement agency of India or Foreign Jurisdiction. Provider may also suspend or terminate the Buyer’s account and other privileges for the use of the software and services.
28. Crime & Cyber Crime Reporting By Users
- In case of any Cyber Crime and Cyber Contravention involving buyer accounts, buyer alone is responsible to investigate, prosecute and file necessary legal actions and proceedings against the Cyber Criminals and other Offenders and provider shall in no case be responsible to share the financial and investigation burdens of the buyer. Provider, however, endeavours to assist provider, to the best of its ability, in investigating any such instances of cybercrime.
29. Digital acceptance
- Buyer acknowledges that this Agreement is accepted electronically upon accessing or using CLEVAP and no physical or digital signature is required.
- Continued access to or use of the Software shall constitute legally binding acceptance of this Agreement and all its terms.
Thank you for choosing Cleavap Terminal. We are committed to providing a secure, reliable, and innovative attendance experience. If you have questions regarding these Privacy Policy or Terms of Use, please contact Cleavap Support.
Contact information for Cleavap Support Team
Email: info@cleavap.com
Website: www.cleavap.com